At Diffura, our story began with a simple belief:

Everyone has a signature. Your fragrance should have one too.

We create more than just fragrances. We create experiences that bring together quality, elegance, and individuality in every detail.

We believe a fragrance is more than a scent — it is a first impression, a lasting memory, and a quiet expression of who you are.

That’s why every fragrance is carefully selected and presented with a refined sense of luxury and simplicity.

Because a great fragrance shouldn’t just be noticed.

It should be remembered.

Diffura — Leave Your Signature.

We’re always here to assist you.

Phone & WhatsApp
01030003708

Email
supportdiffura@gmail.com

Instagram
@diffura.eg

Facebook
Diffura.eg

For any questions, orders, or assistance, feel free to reach out to us through your preferred channel.

Returns & Exchanges Policy

At Diffura, we want every order to arrive in perfect condition and provide you with a seamless shopping experience. Please review our returns and exchanges policy below.

1. Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, provided that the product:

• Has not been opened or used.
• Is in its original condition.
• Includes its original packaging and accessories.
• Can be verified through the order number or proof of purchase.

2. Damaged or Leaking Products

If your order arrives with a damaged bottle, broken packaging, or any leakage, please contact us within 3 days of delivery and provide clear photos of the product and the issue.

Once the case has been reviewed and approved, we will arrange a replacement or refund, depending on the circumstances.

3. Opened or Used Products

Due to the nature of fragrance products, opened or used perfumes are not eligible for return or exchange.

This policy helps us maintain the quality, hygiene, and integrity of our products for all customers.

4. Shipping Costs

If the return or exchange is the result of an error on our part or a product arriving damaged, Diffura will cover the applicable shipping costs.

For returns or exchanges requested for personal preference or a change of mind, applicable shipping fees may be deducted from the refund or charged separately.

5. Online Payments

For orders paid through a card or other online payment method, approved refunds will be processed through the original payment method.

Please note that non-refundable payment gateway or processing fees may be deducted from the refunded amount, where applicable.

6. Fragrance & Temperature Conditions

Fragrances may be temporarily affected by high temperatures during transportation.

After receiving your order, we recommend storing the fragrance in a cool, dry place away from direct sunlight and heat and allowing it to settle before evaluating its scent and performance.

7. How to Request a Return or Exchange

To request a return or exchange, please contact Diffura Customer Support and provide:

• Your order number.
• The reason for the return or exchange.
• Clear photos of the product, if applicable.

Our team will review your request and guide you through the next steps.

8. Where This Policy Applies

This policy applies to all purchases made through the official Diffura website and our official social media channels.

Diffura — Your Scent, Your Signature.

Shipping Policy

We process and ship all orders within 3 business days of receiving your order.

Once your order has been shipped, you will receive a confirmation with the relevant shipping details.

Delivery times may vary depending on your location and the shipping provider. Please note that delays may occasionally occur due to circumstances beyond our control.

For any questions regarding your order or shipping, please contact us via phone or WhatsApp.